The Challenge

The client’s field representatives faced challenges in accessing critical compliance documents and product-related information while working on the ground. Key challenges included:

  • Information Recall Issues: Field reps faced difficulties recollecting compliance and reference material during field operations.
  • Lack of On-the-Go Access: The need for real-time access to accurate information created operational bottlenecks.

To solve these, the client aimed to build an AI-powered assistant capable of delivering timely, accurate answers to field queries—at any time, from any location. AI Accuracy Concerns: Initial versions of the AI assistant delivered inconsistent and sometimes irrelevant responses, affecting user trust and adoption.

Our Solution

Agilisium collaborated with the client to enhance their existing AI-powered assistant, evolving it into a reliable Field Rep AI Assistant. The solution was piloted in the US and then expanded globally to other geographies, including Australia, Canada, and the UK.

Key enhancements included:

1
Democratized Data Access
Developed a non-SQL method for querying data within the EDF, eliminating the need for SQL knowledge.

Multi-Region Document Ingestion

Collections created for specific geographies and the client’s top drug products.

2

Feedback-Driven Improvement

Leveraged user feedback to identify questions with irrelevant answers and fine-tuned responses accordingly.

3

Boosted Accuracy

Used answer-level tuning and relevance boosting to significantly improve answer precision.

4

Scalable Rollout

Designed with global scalability to support future regions and product lines.

5
Key Impact
40%
Reduction in Information Retrieval Time
80%
80% Answer Accuracy Across Collections
The Customer
A leading American multinational biopharma company renowned for its focus on human therapeutics.

The Outcomes

Smarter Assistance, Faster Access – Powering Field Reps with Real-Time Intelligence

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Agilisium’s enhancements to the client’s AI-powered assistant transformed the field operations experience by giving reps fast, accurate, and mobile access to essential information—improving both performance and compliance readiness.

40% Reduction in Information Retrieval Time

Field reps now spend significantly less time searching for key data while on the field.

80%+ Answer Accuracy Across Collections

Fine-tuned AI responses lead to greater confidence and reliability in field interactions.

Expanded Global Reach

From a US pilot to global scale, the solution supports reps in multiple geographies with localized document collections.

Continuous Learning via Feedback

System improvements are driven by user feedback loops, ensuring consistent evolution and performance.

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