Field Rep AI: AI-Powered Assistant Enhancing Field Operations Across Global Commercial Teams
The Challenge
The client’s field representatives faced challenges in accessing critical compliance documents and product-related information while working on the ground.
Key challenges included:
- Information Recall Issues: Field reps faced difficulties recollecting compliance and reference material during field operations.
- Lack of On-theGo-Access: The need for real-time access to accurate information created operational bottlenecks.
To solve these, the client built an AI-powered assistant capable of delivering timely, accurate answers to field queries—at any time, from any location. However, initial versions of the AI assistant had some AI ccuracy concerns - delivered inconsistent and sometimes irrelevant responses, affecting user trust and adoption.
Our Solution
Agilisium collaborated with the client to enhance their existing AI-powered assistant, evolving it into a reliable Field Rep AI Assistant. The solution was piloted in the US and then expanded globally to other geographies, including Australia, Canada, and the UK.
Key enhancements included:
Multi-Region Document Ingestion
Collections created for specific geographies and the client’s top drug products.
Feedback-Driven Improvement
Leveraged user feedback to identify questions with irrelevant answers and fine-tuned responses accordingly.
Boosted Accuracy
Used answer-level tuning and relevance boosting to significantly improve answer precision.
Scalable Rollout
Designed with global scalability to support future regions and product lines.
The Outcomes
Agilisium’s enhancements to the client’s AI-powered assistant transformed the field operations experience by giving reps fast, accurate, and mobile access to essential information—improving both performance and compliance readiness.
40% Reduction in Information Retrieval Time
Field reps now spend significantly less time searching for key data while on the field.
80%+ Answer Accuracy Across Collections
Fine-tuned AI responses lead to greater confidence and reliability in field interactions.
Expanded Global Reach
From a US pilot to global scale, the solution supports reps in multiple geographies with localized document collections.
Continuous Learning via Feedback
System improvements are driven by user feedback loops, ensuring consistent evolution and performance.
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